: Click "Generate new activation code" to receive a code via SMS.
You do not have to wait days for a physical device to arrive in the post. You can set up the digital version immediately. Step-by-Step: How to Activate Your Digital Secure Key
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Ensure you have the latest version of your official HSBC mobile banking app (e.g., HSBC UK Mobile Banking, HSBC HK App, etc.) installed on your compatible iOS or Android device. hsbc activate new secure key better
: Install the latest version of the HSBC Mobile Banking app from the Apple App Store or Google Play Store.
Your Secure Key will now ask you to create a personal PIN (Personal Identification Number). This PIN is what you will use to turn on and operate your device.
After activation, you use the app to log on to the full website on your computer: : Click "Generate new activation code" to receive
: You may be prompted to enter the serial number located on the back of your new device. Verification
Activating your Secure Key is only the first step. Maintain strict security habits to keep your funds safe:
Switching to the app-based authentication framework delivers several clear advantages over a physical token: Digital Secure Key | Mobile Banking App - HSBC Expat Step-by-Step: How to Activate Your Digital Secure Key
You threw away the old device before activating the new one. Better Solution: Never deactivate your old device until the new one is fully activated and tested. If you are already locked out, call HSBC’s dedicated Secure Key hotline. Do not repeatedly guess codes —this triggers a 24-hour security freeze.
It eliminates the plastic waste and carbon footprint of manufacturing and shipping physical devices.