: Agents get an "Login incorrect" error when trying to log in or a "there are no available sessions" message.
Guiding agents through scripts for specific campaigns.
To maximize the effectiveness of your AGC and PHP customizations, follow these best practices: agc vicidialphp work
If agents complain that their screens freeze or fail to display customer data when a call arrives, the culprit is rarely vicidial.php itself. Instead, it is usually a breakdown in the backend AJAX loop.
$agc_config = [ 'rebalance_interval' => 15, // seconds 'min_agent_idle_sec' => 10, // idle threshold 'boost_per_idle_agent' => 3, // priority boost per idle agent 'max_priority' => 10, // max priority value 'min_priority' => 0, 'campaigns_enabled' => [1, 2, 5], // enable for specific campaigns 'skill_weight' => 0.4, // how much skill score affects priority 'wait_time_weight' => 0.6 ]; ?> : Agents get an "Login incorrect" error when
// 1. Get idle agents per campaign private function getIdleAgentsByCampaign() $query = " SELECT campaign_id, COUNT(*) as idle_count FROM vicidial_live_agents WHERE status = 'READY' AND last_call_finish < DATE_SUB(NOW(), INTERVAL $this->config['min_agent_idle_sec'] SECOND) GROUP BY campaign_id "; $result = mysql_query($query, $this->db); $idle = []; while ($row = mysql_fetch_assoc($result)) $idle[$row['campaign_id']] = $row['idle_count'];
This method ensures a balanced load without requiring agents to choose the correct login link. A dedicated web server for the cluster is highly recommended for this setup. Instead, it is usually a breakdown in the backend AJAX loop
For large-scale call centers with hundreds or thousands of agents, a single web server might become a bottleneck. In multi-server VICIdial clusters, load balancing is key.
: Rename options-example.php to options.php to begin making changes. 2. External Web Forms VICIdial for
Simulate a call routing request via browser or curl:
: Common text includes "Login incorrect, please try again" or "Your phone login and password are not active in this system". 2. Custom Scripting Text